Work With Spence

Privacy Policy

Effective date: 2 November 2026 · Last updated: 2 November 2026

This Privacy Policy explains how Spencer Kelly, trading as Work With Spence and ETHO Media (ABN 78 231 463 377) ("we", "us", "our"), collects, uses and protects your information when you visit www.workwithspence.com, submit a form, book a call, or communicate with us by phone, email or text message (SMS).

By using this website or giving us your information, you agree to this Privacy Policy.

1. Information we collect

Information you give us: your name, business name, email address, mobile phone number, website or social media page, service area, and any details you provide in forms, booking requests or messages.
Information collected automatically: IP address, browser and device type, pages visited, referring URLs and similar usage data, collected through cookies, pixels (including the Meta Pixel) and analytics tools.
Information from advertising platforms: if you submit a lead form on Facebook or Instagram, we receive the information you entered in that form.

2. How we use your information

To respond to your enquiry and contact you about the services you asked about
To schedule and hold calls or meetings
To send service-related, informational and (where you have consented) promotional messages by email, phone or SMS
To provide, operate and improve our services and website
To measure and improve our advertising
To comply with legal obligations and protect our rights

3. SMS / text messaging

If you provide your mobile number and consent to receive text messages, you agree to receive SMS from Work With Spence / ETHO Media about your enquiry, our services, appointment reminders and follow-ups.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or contact us using the details below. Consent to receive SMS is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we share information

We do not sell your personal information for money. We may share information only as follows:

Service providers who help us run our business (for example, CRM and messaging platforms, scheduling, email, hosting and analytics providers), who may only use it to perform services for us.
Business partners, with your consent: where you ask to be connected with, or agree to be referred to, a partner who services your area, we may share your name, business details and contact email with that partner. This never includes SMS opt-in data or consent.
Advertising platforms such as Meta, to measure and improve our ads (for example, through the Meta Pixel).
Legal reasons: where required by law, to respond to legal process, or to protect our rights, users or others.
Business transfers: in connection with a merger, sale or transfer of our business.

5. Cookies and tracking

We use cookies, pixels and similar technologies to operate the site, understand how it is used and measure advertising. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

6. Your privacy rights (including California and other US states)

Depending on where you live, including California and other US states with privacy laws, you may have the right to:

Know and access the personal information we hold about you
Request correction or deletion of your personal information
Opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising, and of targeted advertising
Not be discriminated against for exercising your rights

To make a request, email us using the details below. We will verify your request and respond within the time required by law. You may use an authorised agent to submit a request on your behalf.

If you are in Australia, we handle personal information in line with the Australian Privacy Principles, and you may request access to or correction of your information at any time.

7. Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is 100% secure.

8. International transfers

We are based in Australia and use service providers located in the United States and elsewhere. Your information may be processed outside your country of residence.

9. Children

Our services are for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

11. Contact us

Spencer Kelly, trading as Work With Spence / ETHO Media
ABN 78 231 463 377 · 8 Twenty Third Avenue, Palm Beach QLD 4221, Australia · Phone: +61 468 007 766
Email: [email protected]
Website: www.workwithspence.com